CVE-2024-57727
Confirmed PUBLISHEDSimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote...
Recommended Action
Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.
At a Glance
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
- CVE Published
- Jan 15, 2025
- Exploitation Reported
- Feb 13, 2025
- CVSS
- 7.5 High
- EPSS
- —
Affected Versions
| Vendor | Product | Version | Status |
|---|---|---|---|
| n/a |
n/a
|
n/a |
Affected |
CVE References
- horizon3.ai/attack-research/disclosures/critical-vulnera... horizon3.ai · CVE Record https://www.horizon3.ai/attack-research/disclosures/critical-vulnerab...
- simple-help.com/kb---security-vulnerabilities-01-2025 simple-help.com · CVE Record https://simple-help.com/kb---security-vulnerabilities-01-2025#securit...
Recommended Actions
- Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.
- Check enrichment artifacts for scanner coverage and available PoCs before rolling remediation validation.
- Use the Pro API to automate enrichment, telemetry, and workflow delivery for VM, SOC, and CTI pipelines.
Known Exploited Vulnerability Sources
Catalogues that list this CVE as a known exploited vulnerability.
Per-source evidence links for KEV attestations are available through the KEVIntel Pro API.
Learn about Pro API access| Source | Added |
|---|---|
| CISA First | 2025-02-13 00:00 UTC |
Scanner Artifacts
Nuclei and Metasploit references linked to this CVE.
| Scanner | Reference | Detected |
|---|---|---|
| Nuclei | https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2024/CVE-2024-57727.yaml | Apr 25, 2025 |
Virtual Patch
Compensating WAF rules to help reduce exposure to this CVE. Rule content and deployable vendor exports are available with KEVIntel Enterprise.
KEVIntel does not currently have a virtual patch for this CVE. When available, KEVIntel virtual patches ship as deployable ModSecurity, Cloudflare, and AWS WAF rules.
Enterprise feature. Virtual patch rule content and deployable vendor exports (ModSecurity, Cloudflare, AWS WAF) are available to KEVIntel Enterprise users.
CVSS Scores
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Exploitation Status
Exploited in the wild
Recorded 2025-02-13 00:00:00 UTC · CISA
Used in malware
Recorded 2026-06-02 14:08:22 UTC · CISA
Proof of concept available
Recorded 2025-01-17 15:45:51 UTC · GitHub
Weaknesses (CWE)
-
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Scanner Integrations
| Scanner | Reference | Detected |
|---|---|---|
| Nuclei | https://github.com/projectdiscovery/nuclei-templates/blob/main/http/cves/2024/CVE-2024-57727.yaml | Apr 25, 2025 |
| Nessus | https://www.tenable.com/plugins/nessus/233191 | Mar 21, 2025 |
Potential Proof of Concepts
These PoCs are unverified and could contain malware. Use at your own risk.
nuclei · Created Unknown
Timeline
Key exploitation, disclosure, scanner coverage, and KEV attestation events for this CVE.
-
14:08 UTC about 2 months ago14:08 UTC · about 2 months ago
First public exploitation report
Exploit observed in malware
-
00:00 UTC about 1 year ago00:00 UTC · about 1 year ago
Nuclei template available
Scanner coverage available
-
18:26 UTC over 1 year ago18:26 UTC · over 1 year ago
Nessus plugin available
Scanner coverage available
-
00:00 UTC over 1 year ago00:00 UTC · over 1 year ago
Added to CISA KEV
Listed in the CISA Known Exploited Vulnerabilities catalog
-
15:45 UTC over 1 year ago15:45 UTC · over 1 year ago
Public PoC available
Public proof-of-concept code published
-
00:00 UTC over 1 year ago00:00 UTC · over 1 year ago
CVE published
Vulnerability disclosed publicly
-
00:00 UTC over 1 year ago00:00 UTC · over 1 year ago
CVE ID reserved
Identifier reserved by the CNA
Automate This Intelligence with the Pro API
Confidence scoring, exploit status, sensor telemetry, PoCs, scanner integrations, mentions, and tags are available programmatically for VM, SOC, and CTI workflows.
Pro API Example
GET /api/v2/pro/kevs/CVE-2024-57727
{
"cve_id": "CVE-2024-57727",
"title": "SimpleHelp remote support software v5.5.7 and before is vulnerable to multipl...",
"affected_vendor": "SimpleHelp",
"affected_product": "SimpleHelp",
"affected_versions": [
{ "vendor": "...", "product": "...", "status": "affected", "display_label": "..." }
],
"confidence": "Confirmed",
"cvss_score": 7.5,
"epss_score": null,
"exploit_status": {
"exploited_in_the_wild": true,
"active_exploitation_observed": false
},
"sensor_telemetry": { "...": "Pro API fields" },
"proof_of_concepts": [ "..." ],
"scanner_integrations": [ "..." ]
}