CVE-2020-2507
High PUBLISHEDcommand injection vulnerability in Helpdesk
Not yet in CISA KEV
Recommended Action
Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.
At a Glance
The vulnerability have been reported to affect earlier versions of QTS. If exploited, this command injection vulnerability could allow remote attackers to run arbitrary commands. This issue affects: QNAP Systems Inc. Helpdesk versions prior to 3.0.3.
- CVE Published
- Feb 03, 2021
- Exploitation Reported
- Aug 16, 2025
- CVSS
- 9.8 Critical
- EPSS
- —
Affected Versions
| Vendor | Product | Version | Status |
|---|---|---|---|
| QNAP Systems Inc. |
Helpdesk
|
unspecified to < 3.0.3 |
Affected |
CVE References
- qnap.com/zh-tw/security-advisory/qsa-20-08 qnap.com · CVE Record https://www.qnap.com/zh-tw/security-advisory/qsa-20-08
Recommended Actions
- Prioritize remediation. Validate affected assets and apply vendor fixes on an accelerated timeline.
- Use the Pro API to automate enrichment, telemetry, and workflow delivery for VM, SOC, and CTI pipelines.
Known Exploited Vulnerability Sources
Catalogues that list this CVE as a known exploited vulnerability.
Per-source evidence links for KEV attestations are available through the KEVIntel Pro API.
Learn about Pro API access| Source | Added |
|---|---|
| The Shadowserver First | 2025-08-16 00:00 UTC |
No detection artifacts or sensor request patterns are available for this CVE yet.
Check back as sensor telemetry and scanner integrations are updated.
Virtual Patch
Compensating WAF rules to help reduce exposure to this CVE. Rule content and deployable vendor exports are available with KEVIntel Enterprise.
KEVIntel does not currently have a virtual patch for this CVE. When available, KEVIntel virtual patches ship as deployable ModSecurity, Cloudflare, and AWS WAF rules.
Enterprise feature. Virtual patch rule content and deployable vendor exports (ModSecurity, Cloudflare, AWS WAF) are available to KEVIntel Enterprise users.
CVSS Scores
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Exploitation Status
Exploited in the wild
Recorded 2025-08-16 00:00:00 UTC · The Shadowserver
Timeline
Key exploitation, disclosure, scanner coverage, and KEV attestation events for this CVE.
-
00:00 UTC 11 months ago00:00 UTC · 11 months ago
Added to KEVIntel KEV Feed
High-confidence, third-party attested exploitation
-
15:51 UTC over 5 years ago15:51 UTC · over 5 years ago
CVE published
Vulnerability disclosed publicly
-
00:00 UTC over 6 years ago00:00 UTC · over 6 years ago
CVE ID reserved
Identifier reserved by the CNA
Automate This Intelligence with the Pro API
Confidence scoring, exploit status, sensor telemetry, PoCs, scanner integrations, mentions, and tags are available programmatically for VM, SOC, and CTI workflows.
Pro API Example
GET /api/v2/pro/kevs/CVE-2020-2507
{
"cve_id": "CVE-2020-2507",
"title": "command injection vulnerability in Helpdesk",
"affected_vendor": "QNAP Systems Inc.",
"affected_product": "Helpdesk",
"affected_versions": [
{ "vendor": "...", "product": "...", "status": "affected", "display_label": "..." }
],
"confidence": "High",
"cvss_score": 9.8,
"epss_score": null,
"exploit_status": {
"exploited_in_the_wild": true,
"active_exploitation_observed": false
},
"sensor_telemetry": { "...": "Pro API fields" },
"proof_of_concepts": [ "..." ],
"scanner_integrations": [ "..." ]
}